Privacy Policy

01. About Cargo Passage

Cargo Passage is the trading brand of Cargo Passage Logistics, a Ghana-based B2B logistics company providing and coordinating commercial transport solutions.

For the purposes of this Privacy Policy:

Company: Cargo Passage Logistics
Trading name: Cargo Passage
Website: CargoPassage.com

References to “Cargo Passage”, “we”, “us” or “our” mean Cargo Passage Logistics.

Where Cargo Passage determines the purposes and manner in which personal information is processed, Cargo Passage acts as the data controller in relation to that information.
 

02. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through:

• the Cargo Passage website;

• our Request Transport form;

• our Transport Partner application form;

• our Contact form;

• email;

• telephone;

• WhatsApp and other business communication channels;

• quotations and transport enquiries;

• customer and supplier interactions; and

• other legitimate interactions with Cargo Passage.

This Privacy Policy primarily concerns information relating to identifiable individuals.

Where a business provides us with information about its employees, representatives, drivers, contractors or other individuals, that information may also constitute personal information and will be handled in accordance with this Privacy Policy and applicable law.
 

03. Information We May Collect

The information we collect depends on how you interact with Cargo Passage.
 

Contact and Business Information

We may collect information such as:

• your name;

• company or organisation name;

• job title or position;

• business email address;

• telephone number;

• WhatsApp number;

• business address; and

• other contact information you provide to us.
   

Transport Request Information

When you request transport services, we may collect information including:

• company name;

• contact name and contact details;

• collection location;

• delivery location;

• requested collection and delivery dates;

• cargo description;

• quantity;

• approximate weight;

• dimensions;

• requested vehicle type;

• special transport or handling requirements;

• photographs or documents you choose to upload; and

• other information necessary to understand, quote or coordinate the movement.

Not all information relating to a transport movement will necessarily constitute personal information. However, we will protect personal information contained within transport records in accordance with this Privacy Policy.
 

Transport Partner Information

If you apply to become or operate as a Cargo Passage transport partner, we may collect information such as:

• company or operator name;

• contact person's name;

• telephone and WhatsApp details;

• email address;

• business or operating location;

• fleet information;

• vehicle types;

• number of vehicles;

• operating regions and routes;

• port transport capability;

• cross-border capability;

• GPS or tracking capability; and

• other information submitted as part of your application.

If your application progresses, we may subsequently request additional information for verification, onboarding, compliance and operational purposes. This may include business-registration information, vehicle details, driver details, identification information, licences, insurance documentation, roadworthiness documentation, bank or payment information and other information reasonably required to assess or manage our relationship with you.
 

Communications

When you communicate with us, we may keep records of those communications, including:

• emails;

• WhatsApp or other business messages;

• enquiries;

• complaints;

• feedback;

• quotation discussions;

• customer-service communications; and

• information relating to transport movements.
   

Website and Technical Information

When you use our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website.

This may include:

• IP address;

• browser type;

• device type;

• operating system;

• pages visited;

• date and time of visits;

• referring website;

• approximate location derived from technical information; and

• information collected through cookies or similar technologies.

For further information, please see our Cookie Policy.
 

04. How We Collect Information

We may collect personal information:

Directly from you when you complete a form, contact us, request transport, communicate with us or apply to become a transport partner.

From your organisation where your employer, colleague or another authorised representative provides your information in connection with a transport requirement or business relationship.

From transport and logistics partners where information is required to coordinate or document a transport movement.

Automatically through our website through cookies and similar technologies where applicable.

From publicly available or legitimate business sources where reasonably necessary for B2B communications, supplier identification, due diligence or business development.

Where required, we will take reasonable steps to inform individuals about the collection and use of their personal information.
 

05. How We Use Personal Information

We may use personal information to:

• respond to enquiries;

• review transport requests;

• prepare and communicate quotations;

• identify suitable transport capacity;

• arrange and coordinate transport movements;

• communicate collection and delivery information;

• provide transport updates;

• manage proof of collection and proof of delivery;

• communicate with customers and transport partners;

• manage customer and supplier relationships;

• assess transport-partner applications;

• verify transport partners, vehicles and drivers where appropriate;

• process invoices and payments;

• maintain financial and operational records;

• manage complaints, incidents and claims;

• prevent fraud and misuse of our services;

• protect cargo, customers, transport partners and our business;

• maintain and improve our website and services;

• understand how our website is used;

• maintain appropriate business records;

• comply with legal, regulatory, tax, accounting and compliance obligations; and

• establish, exercise or defend legal rights.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
 

06. Basis for Processing Personal Information

We process personal information only where there is an appropriate basis for doing so under applicable law.

Depending on the circumstances, this may include processing that is:

• necessary to take steps in connection with a requested service or contractual relationship;

• necessary to perform obligations under a contract;

• required or authorised by law;

• necessary for legitimate and lawful business purposes;

• necessary to protect a legitimate interest of Cargo Passage or another person, where permitted by law; or

• based on your consent where consent is appropriate or required.

Where we rely on consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent will not necessarily affect processing that has already lawfully taken place or processing that is permitted on another lawful basis.
 

07. Sharing Personal Information

Cargo Passage does not sell personal information.

However, operating a logistics business requires certain information to be shared with other parties where reasonably necessary to provide and manage services.

We may share relevant information with:
 

Transport and Logistics Partners

Where you request transport, we may provide relevant information to transport companies, fleet operators, drivers or other logistics partners involved in assessing, arranging or completing the movement.

For example, this may include collection and delivery locations, contact details, cargo information and operational instructions necessary to perform the service.

We will seek to limit information shared to what is reasonably necessary for the relevant purpose.
 

Service Providers

We may use third-party providers to support our operations, including providers of:

• website hosting;

• website forms;

• email;

• cloud storage;

• customer relationship management systems;

• accounting systems;

• communications;

• analytics;

• IT and cybersecurity;

• payment and banking services; and

• professional services.

These providers may process personal information on our behalf or as necessary to provide their services.

Where required, we will take reasonable steps to ensure appropriate contractual, confidentiality and security protections are in place.
 

Professional Advisers

We may disclose information where reasonably necessary to accountants, auditors, insurers, insurance brokers, legal advisers and other professional advisers.
 

Authorities and Legal Requirements

We may disclose personal information where reasonably necessary or required to:

• comply with applicable law;

• respond to a lawful request from a court, regulator or public authority;

• comply with tax, customs, regulatory or other legal obligations;

• investigate suspected fraud or unlawful activity;

• protect our legal rights;

• protect the rights or safety of another person; or

• establish, exercise or defend legal claims.

We will not disclose personal information to third parties for unrelated purposes without an appropriate legal basis.
 

08. Transport Information

To coordinate a transport movement, information may need to pass between Cargo Passage, the customer, transport providers, drivers, collection locations and delivery locations.

For example, a driver may require the name and telephone number of a collection or delivery contact in order to complete a movement.

Similarly, customers may require certain information concerning the assigned vehicle, transport provider or driver for operational, security or access purposes.

Cargo Passage will seek to share only the information reasonably required to arrange, manage, verify and complete the relevant transport service.
 

09. Transport Partner and Driver Information

Cargo Passage may process information about transport companies, vehicle owners, operators and drivers in order to:

• assess applications;

• conduct verification and due diligence;

• confirm identity where appropriate;

• confirm vehicle and driver suitability;

• review licences, insurance and operational documentation;

• allocate transport movements;

• communicate job instructions;

• track transport performance;

• maintain proof of collection and delivery;

• manage payments;

• investigate incidents or claims;

• maintain service-quality records; and

• protect customers, cargo and Cargo Passage.

Information obtained during transport-partner onboarding may be retained for the duration of the business relationship and afterwards where reasonably necessary for legal, compliance, accounting, claims, security or record-keeping purposes.
 

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the user experience.

Some cookies may be essential for the website to function.

Other cookies, such as analytics or marketing cookies, will only be used where enabled and where any required consent has been obtained.

You can control non-essential cookies through the cookie controls provided on our website where available.

For more information about the cookies we use and your choices, please see our Cookie Policy.
 

11. Data Security

Cargo Passage takes reasonable steps to protect personal information against:

• loss;

• misuse;

• unauthorised access;

• unauthorised disclosure;

• alteration;

• destruction; and

• other unlawful processing.

Depending on the nature of the information and our operations, these measures may include appropriate technical and organisational safeguards, access controls, password protection, secure systems, confidentiality requirements and controls over who may access information.

We also seek to ensure that service providers processing personal information on our behalf apply appropriate security and confidentiality measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal-data security incident, we will assess and respond to it in accordance with applicable legal and regulatory requirements.

The Data Protection Act requires data controllers to adopt appropriate and reasonable technical and organisational safeguards to protect personal data.
 

12. Data Retention

We will not retain personal information for longer than reasonably necessary for the purposes for which it was collected, except where a longer period is required or permitted by law, contract or another legitimate purpose.

The appropriate retention period will depend on factors including:

• the nature of the information;

• the purpose for which it was collected;

• whether a customer or supplier relationship remains active;

• contractual requirements;

• accounting and tax requirements;

• insurance requirements;

• potential or actual disputes and claims;

• regulatory requirements; and

• security and fraud-prevention considerations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

This reflects Act 843's general requirement that personal data not be retained longer than necessary, subject to specified exceptions.
 

13. International Data Transfers

Some technology, cloud, communications or other service providers used by Cargo Passage may process or store information outside Ghana.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

The countries and providers involved may change as our technology and operations develop.
 

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• be informed about the collection and use of your personal information;

• request information about personal information we hold about you;

• request access to your personal information;

• request correction of information that is inaccurate or incomplete;

• object to certain processing;

• request that certain processing cease where applicable;

• object to the use of your personal information for direct marketing; and

• exercise other rights available to you under applicable data protection law.

Some rights are subject to legal conditions, limitations or exemptions.

The Ghana Data Protection Commission identifies rights including access, objection, prevention of certain processing, information about processing and objection to direct marketing.

To exercise a privacy right, contact us using the details provided in Section 20 below.

We may need to verify your identity before acting on a request in order to protect personal information from unauthorised access or disclosure.
 

15. Marketing Communications

Cargo Passage may communicate with businesses and business representatives about services that may reasonably be relevant to their organisation, subject to applicable law.

Where required, we will obtain appropriate consent before sending marketing communications.

You may ask us to stop sending direct marketing communications at any time by:

• using any unsubscribe option provided;

• replying to the relevant communication;

• contacting us through our website; or

• contacting us using the details below.

An instruction to stop marketing communications will not prevent us from sending necessary operational, transactional or service-related communications where we have an appropriate basis to do so.

Under Act 843, individuals can give written notice requiring a data controller not to process their personal information for direct marketing.
 

16. Information About Other People

If you provide Cargo Passage with personal information relating to another person — for example, an employee, driver, collection contact or delivery contact — you should ensure that you are authorised or otherwise permitted to provide that information to us.

You should also ensure, where appropriate, that the person is aware that their information may be provided to Cargo Passage for the relevant business or logistics purpose.

We will use that information only for legitimate purposes connected with the relevant interaction, service or legal obligation.
 

17. Children's Privacy

Cargo Passage provides B2B logistics services and our website and services are not directed at children.

We do not intentionally seek to collect personal information from children through our website for marketing or general business-development purposes.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
 

18. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Cargo Passage does not control the privacy practices of independent third parties.

If you follow a link to another website or use a third-party service, we encourage you to review that party's privacy policy before providing personal information.

This Privacy Policy applies to information processed by Cargo Passage and does not automatically apply to independently operated third-party websites or services.
 

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business;

• our services;

• our website;

• the technologies we use;

• our data-processing activities; or

• applicable legal or regulatory requirements.

The latest version will be published on this website with an updated effective date.

We encourage you to review this Privacy Policy periodically.

Where a change materially affects how we process personal information, we will take additional steps to communicate the change where required or appropriate.
 

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise a data protection right or have concerns about how Cargo Passage handles personal information, please contact Cargo Passage using the contact form. 

Please include sufficient information for us to understand and respond to your request.
 

21. Data Protection Commission

If you have concerns about the processing of your personal information, you may also have the right to contact the Data Protection Commission of Ghana, the regulator responsible for data protection in Ghana.

Data Protection Commission Ghana

Information about data-subject rights and complaints is available directly from the Commission.
 

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